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Shipping & Returns

All items are priced F.O.B. origin. We do not make C.O.D. shipments.

Prices listed for shipping on our website are only good for orders being shipped within the contiguous U.S.A. to a commercial address. If you are shipping to a residential address, are located in HI, AK, or are outside of the country, please note that we will contact you for approval of any additional shipping charges prior to processing your order. Please note that rural addresses, YMCAs, schools, churches, and home businesses are all considered residential by the freight companies. 

IMPORTANT

Orders shipping by ground service (UPS, FedEx, GSO, USPS, etc) do not require a signature and may be left at the front door or entrance if the business is closed or nobody answers the door.

Orders shipping by motor freight service (UPS Freight, Old Dominion, Daylight Transport, DHE, etc) require a signature and must be met by someone able to inspect and receive the shipment.

Customers are responsible for any and all additional carrier-imposed fees above and beyond standard rates for standard delivery such as (but not limited to) "Residential Delivery Charges", "Lift Gate Charges", "Redelivery Charges," etc. 

For international customers: The shipping charge is only the transportation fee and does not include any customs fees/taxes possibly due at the border. We provide a NAFTA to the shipping company, but we are not responsible for any additional fees/taxes due upon delivery. 

DAMAGE OR LOSS IN TRANSIT

REMEMBER!  The consignee is responsible for inspecting all shipments and will be responsible for any repairs and/or damages not noted on the delivery receipt.

WE SUGGEST YOU DO THE FOLLOWING:

  1. CAREFULLY inspect the shipment at time of delivery.
  2. If you find damage, REFUSE ONLY THE DAMAGED PIECES to be returned to our warehouse.
  3. NOTE any damages, shortages or refused items on the Bill of Lading. Save all of the packaging materials.
  4. Have the driver endorse your notations on the Bill of Lading.
  5. IMMEDIATELY CONTACT NORBERT'S within 2 days of delivery so we can begin a claim to repair or replace any damage.

IMPORTANT!  IF YOU FIND CONCEALED DAMAGE REPORT IT IMMEDIATELY!

  1. You must contact the carrier to report it and request an inspection within two days of delivery date. Most denied claims are the result of failure to report concealed damage and/or obtain an inspection within the required time period.
  2. IMMEDIATELY Contact Norbert’s for repair or replacement costs and copies of the original shipping documents.
  3. Save all of the packaging materials. The inspector will automatically deny the claim if the packaging is not present.

PLEASE NOTE: FOR YOUR OWN PROTECTION, ALWAYS UNPACK ALL SHIPMENTS AS QUICKLY AS POSSIBLE AFTER DELIVERY.  YOU MUST REPORT ANY NON-CARRIER RELATED SHORTAGE OR DISCREPANCY TO NORBERT'S FOR ADJUSTMENT WITHIN 10 DAYS OF DELIVERY.  WE WILL NOT HONOR SHORTAGE REPORTS SUBMITTED LATER THAN 10 DAYS AFTER DELIVERY DATE. 

Freight companies require up to 90 days for all freight claims to be resolved. This includes visibly damaged, concealed damage and refused pieces. This means you may be without a usable product while the claim is reviewed by the freight company, while the damaged item is in transit, or while it is being returned to us to be repaired or replaced (at our discretion) and shipped back out to you, which may be up to 90 days. While we do our best to resolve claims more quickly, we must follow the freight company's procedures.

RETURNED GOODS

All returns must have prior written authorization. Returned goods must be in new and unused condition. Customer is responsible for inbound and outbound shipping charges, shipping fees will not be refunded. A 15% restocking charge will be assessed on all goods returned.­ Goods must be returned within 30 days of delivery. After 30 days, returns will not be accepted.